The online sales of our products are identified as distance contracts, therefore regulated according to Legislative Decree no. 206/05 (articles 50 to 68) which regulates the matter of distance contracts, i.e. carried out outside of commercial premises.
If the Customer is a consumer (i.e. a natural person who purchases the goods for purposes not related to his/her professional activity, or does not make the purchase by indicating a VAT number in the order form to Greco Group S.r.l.), he/she has the right to withdraw from the purchase contract for any reason, without having to provide explanations and without any penalty.
To exercise this right, the Customer must send Greco Group S.r.l. a written communication to this effect, and within 14 days of the communication of the withdrawal also arrange for the shipment of the aforementioned purchased goods (ask the seller for the return address).
Right of withdrawal
You have the right to withdraw from the contract, without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day (“in the case of a sales contract: «in which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.”).
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example, a letter sent by post, fax or email) to the following addresses:
Email address servizioclienti@grecoshop.it.
To comply with the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period expires.
Within 14 days of the communication of withdrawal, you must independently arrange, through your own forwarder, for the forwarding of the product to our operational headquarters:
Via San Giorgio Vecchio, 89 - cap 80046 - San Giorgio a Cremano (NA) - Italy - European Union
The Right of Withdrawal is subject to exceptions and exclusions regulated by Legislative Decree 21/2014
Return Times
You are requested to return the goods or deliver them to us without undue delay and in any case within 14 days from the day on which you communicated your withdrawal from this contract to us. The deadline is met if you send back the goods before the 14-day period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We may withhold reimbursement beyond 14 days only until you have supplied evidence of having sent back the goods or until we have received them, whichever is the earliest.
We will make such reimbursements using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not have to bear any costs as a consequence of such reimbursement (The reimbursement may be suspended until the goods are received or until the consumer demonstrates that he has sent back the goods, if earlier).
You are only liable for the decrease in value of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.
Applicable law and competent court:
These General Conditions and the relationships between Greco Group S.r.l. and the consumer are governed by the law of the Italian Republic. Any dispute inherent, deriving from or in any way connected to these General Contract Conditions will be referred to the jurisdiction of the Court in the event that the buyer is a private individual acting for purposes other than the exercise of the business or his professional activity, the mandatory territorial jurisdiction is of the judge of the place of residence or domicile of the consumer, if located in the territory of the State.
The Consumer resident in Europe is informed that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated online and/or deriving from the same. Consequently, if you are a Consumer established in Europe, you can use this platform to resolve any dispute arising from the online contract stipulated on this site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr