Greco Group S.r.l., with registered office in Via San Giorgio Vecchio, 87 San Giorgio a Cremano Napoli, is the owner of the site http://www.grecoshop.it

 

Acceptance of the general sales conditions

 

1. The contract stipulated between GrecoShop and the Customer must be considered concluded with the acceptance, even if only partial, of the order by GrecoFer. This acceptance is considered tacit, unless otherwise communicated to the Customer in any way. By placing an order in the various ways envisaged, the Customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions transcribed below.

 

2. If the Customer is a consumer (ie a natural person who buys the goods for purposes not related to his professional activity), once the online purchase procedure is completed, he will print or save an electronic copy and in any case keep the present conditions general sales policies, in compliance with the provisions of art. 3 and 4 of Legislative Decree 185/1999 on distance selling.

 

3. Any right of the Customer to compensation for damages or compensation, as well as any contractual or extra-contractual liability for direct or indirect damages to persons and / or things, caused by the non-acceptance, even partial, of an order is excluded.

 

How to purchase

 

4. The Customer can only purchase products in the GrecoShop electronic catalog at the time the order is forwarded and can be viewed online at (URL) http://www.grecoshop.it, as described in the relevant information sheets. It is understood that the image accompanying the description of a product may not be fully representative of its features but may differ in color, size, and accessory products shown in the figure. All information supporting the purchase (Glossary, features, etc.) is to be understood as a simple generic information material, not referable to the real characteristics of a single product.

 

5. Correct receipt of the order is confirmed by Greco Group S.r.l. via an e-mail reply, sent to the e-mail address communicated by the Customer. This confirmation message will contain date and time of execution of the order and a 'Customer Order Number', to be used in any further communication with GrecoShop. The message re-proposes all the data entered by the Customer who undertakes to verify its correctness and to promptly communicate any corrections, according to the methods described in this document.

 

6. In case of non-acceptance of the order, Greco Group S.r.l. guarantees timely communication to the Customer.

 

Terms of payment

 

7. Advance bank transfer

The form of payment in advance can be used on all the items in the catalog. In the case of payment by Advance Bank Transfer, the order ordered by the Customer will be kept busy until receipt of proof of transfer, to be sent to Greco Group S.r.l. (by fax or e-mail) no later than 3 working days from the date of acceptance of the order. The sending of the order will take place only when the actual crediting of the amount due on the c/c of Greco Group S.r.l. that must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.

The purpose of the bank transfer must include:

• the order reference number;

• the date of the order;

• name and surname of the order holder.

 

8. PostePay recharge

What is a PostePay recharge?

PostePay top-up is a payment method that can be made at any post office or conveniently at home on the internet.

 

8.1 How to top up PostePay at the post office:

The top-up form is located at the post office closest to your home, you will find it available in the office or you will have to ask for it at a counter. After completing the form with the data we will have sent you by email, you will have to deliver it to a desk, the employee will issue you with a copy of the form as proof of payment.

 

8.2 And after that?

 

8.3 PostePay top-up is very fast, at the time you make the payment, we will already have the accreditation and we can proceed with the shipment of the order.

You can send us an email to inform us of the payment.

 

8.4 How to top up PostePay on the Internet:

If you have a PostePay card or you have a Postal Current Account (BancoPosta) you can top up via the Post Office website. If you have a PostePay card, follow these simple steps:

1. enter the post office site;

2. enter your username and password;

3. click on "Top up card" in the menu on the left;

4. on the page that will open, insert in the "Positioning postepay card

Buying on www.grecoshop.it is simple and fast, below we will show you the few and simple rules for making purchases on our Web Shop:

 

 

 

      1. You will need to register by clicking on register.

 

 

 

 

 

2. Once you find the item you like the most, you can place it in the shopping cart (on the right side of the page) by simply clicking on the button that depicts a shopping cart.

 

 

 

 

 

 

 

3. Now you can start the order sending process by simply clicking on the "Order" button on the right side of the page. We remind you that the order will be sent only by clicking on the "Confirm" button located on the last page, the one that shows the order summary.

 

 

 

 

 

 

 

4. On GrecoShop you can also buy with a simple phone call. If surfing scares you, confuses you or you just don't feel safe, you can now complete the purchase of the items you are interested in by calling our Customer Service.

 

      To proceed with the purchase, just call 081 6126025.

One of our operators will collect your request and your personal data necessary to complete the order.

 

      To speed up the order process, we recommend that you have the following information in mind:

the article code of the requested product (you can find it in its description, together with its availability) or its complete name.

 

      At the end of the telephone procedure you will receive an e-mail confirming the order sent to the reference address that you have indicated to our operator containing a summary of the information provided.

 

      The telephone order reception service is active from Monday to Friday (from 9.00 to 13.00 and from 14.30 to 18.30).

1. Advance bank transfer

The form of payment in advance can be used on all the items in the catalog. In the case of payment by Advance Bank Transfer, the order ordered by the Customer will be kept busy until receipt of proof of transfer, to be sent to Greco Group S.r.l. (by fax or e-mail) no later than 3 working days from the date of acceptance of the order. The sending of the order will take place only when the actual crediting of the amount due on the c/c of Greco Group S.r.l. that must take place within 7 working days from the date of acceptance of the order. Beyond these deadlines, the order will be deemed automatically canceled.

The purpose of the bank transfer must include:

• the order reference number;

• the date of the order;

• name and surname of the order holder.

 

2. Recharge PostePay

What is a PostePay top-up?

PostePay top-up is a payment method that can be made at any post office or conveniently at home on the internet.

 

How to top up PostePay at the post office:

The top-up form is located at the post office closest to your home, you will find it available in the office or you will have to ask for it at a counter. After completing the form with the data we will have sent you by email, you will have to deliver it to a desk, the employee will issue you with a copy of the form as proof of payment.

 

And then?

 

The PostePay top-up is very fast, at the time you make the payment, we will already have the accreditation and we can proceed with the shipment of the order.

You can send us an email to inform us of the payment.

 

How to top up PostePay on the Internet:

If you have a PostePay card or you have a Postal Current Account (BancoPosta) you can top up via the Post Office website. If you have a PostePay card, follow these simple steps:

1. enter the post office site;

2. enter your username and password;

3. click on "Top up card" in the menu on the left;

4. on the page that opens, enter your card details in the "Postepay card ordering" section, and in the "Beneficial postepay card" section the PostePay card number we will send you by e-mail. In the "Amount to top up" field, enter the total amount of the order.

Click on the "Continua->" button

 

And then?

 

The PostePay top-up is very fast, at the time you make the payment, we will already have the accreditation and we can proceed with the shipment of the order.

You can send us an email to inform us of the payment.

 

3. Cash on delivery

In case of purchase on delivery, an additional contribution of 6.00 Euro or 3% will be applied to the total amount for purchases over 200.00 Euro, as clearly shown when choosing the payment method. Payment must be made exclusively with cash (will not be accepted by BANK courier checks). The communication to the Customer of which courier will be in charge of the delivery will be made in the manner provided on the site. Nothing more than what is indicated at the time of the order will be due by the Customer.

 

4. Banca Sella Axerve - Virtual Pos

Why did our choice fall on the "Axerve" payment system of Banca Sella?

Because it is easy, fast and secure, and offering you a payment service with these features is first and foremost a duty, in addition to being synonymous with seriousness. The staff of GrecoShop is very attentive and sensitive to these aspects because, even before being exhibitors, we have been and still are consumers and we know well that it is not nice to be screwed! Besides being a safe and innovative system, which allows you to pay by credit cards and prepaid instantly and safely from all fraud (online transactions are performed with Verisign certification, through a Secure Server that adopts the protection system SSL Secure Socket Layer and 3D Secure Verified Anti-fraud protection by VISA and MasterCard Secure Code that eliminates potential chargebacks), Axerve is highly competitive compared to other online payment services. All this gives us the opportunity to reduce certain additional costs which, as everyone knows, weigh on the final price of the product. The accepted credit cards are Visa, Mastercard, Cartasì and American Express.

 

5. PayPal

Selecting the PayPal payment type you will be redirected to a page on the PayPal site where you can pay by credit card or prepaid card. If you are registered, you will enter your email address and password and make the payment. If you are not, the information you will need to provide to make the payment includes credit card or debit card details and

1. All products sold by GrecoShop are covered by the manufacturer's standard warranty and 24-month warranty for lack of conformity, in accordance with DL 24/02. To use the warranty, the Customer must keep the receipt or invoice (or DDT) received as an attachment to the order.

 

2. The manufacturer's standard warranty is provided in the manner described in the documentation included in the product packaging. If, as a result of an intervention by an Authorized Service Center, the defect is not covered by the manufacturer's standard warranty, the Customer will be charged for any verification and recovery costs required by the Authorized Assistance, as well as transportation costs for the return to the Customer, if supported by Greco Group S.r.l..

 

3. The 24-month warranty pursuant to Legislative Decree 24/02 applies to products that present a lack of conformity, provided that the product itself is used correctly, respecting its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer (a natural person who buys goods for purposes not related to his professional activity, or makes a purchase without indicating a VAT number in the order form). If an entrepreneur - even an individual - purchases an asset that is attracted in the sphere of business or profession, the decree 24/02 does not apply, but the conventional guarantee of 12 months pursuant to Art. 1490/1512 persists. In the event of a lack of conformity, Greco Group S.r.l. will, at no cost to the Customer, restore product conformity by repair / replacement (in this case the shipping costs for returning the goods to the Customer are charged to GrecoShop) or to the reduction of the price, up to the termination of the contract. If, following an intervention by an Authorized Service Center, the defect does not result in a lack of conformity pursuant to Legislative Decree 24/02, the Customer will be charged for any costs of verification and recovery required by the Authorized Assistance, as well as the transport costs if incurred by Greco Group S.r.l..

 

4. Substitutions in case of DOA (Dead On Arrival: product not working on delivery) take place only if expressly provided by the manufacturer. By law, the shipping costs for returning the goods to GrecoShop are charged to the Customer. The timing of replacement or repair of the product depends exclusively on the policies of the manufacturer.

 

 

 

5. In the event that, for any reason, it is unable to provide its customer with a product under warranty (restored or replaced), GrecoShop may at its discretion return the full amount paid (amount that does not include expenses shipping related to the return of the goods) or to its replacement with a product of equal or superior characteristics.

 

 

 

6. No damage can be requested from GrecoShop for any delays in repairs or replacements.

 

 

 

7. In cases where the application of the guarantees provides for the return of the product, the goods must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc.). ..). By law, the shipping costs for returning the goods to GrecoShop are, in any case, always charged to the Customer. To limit damage to the original packaging, we recommend, when possible, to put it in a second box. In all cases, the affixing of labels or adhesive tapes directly to the original product packaging should be avoided.